Your Self-Service Portal Account
Why
With your self-service portal account you will
have one channel for our communication
get a single place where you can raise feature requests and provide bug reports
have access to the latest news and releases
Login
Go to setup.piplanning.io and login with your account
Create your account
Follow these instructions to create your self-service portal account
You only need to create one account for your organization. Within the portal you can invite further users to give them access.
Messenger - Your Single Point of Contact
While you can still reach out to us sending an email to [email protected], using the portal messenger is a more convenient and a faster way to get the answers you need.
At the bottom right you can open the messenger
Home
Fast access to
Start a conversation
Our help center
Messages and Tickets
Find ongoing and past conversations. Ask us any question, provide customer and bug reports.
To learn more about how to use messages and tickets, please check out the In-App Support (Messenger) article
News
Latest news on new features and releases (COMING SOON)
Help
Access to our help center within the portal
The search functionality is very powerful!
Invite other Users
Logged in, you can invite more piplanning.io users to have access to the self-service portal.
Navigate to Users
Click Create New User
Add Email address, provide the name and set the role
Press Save
IMPORTANT: To be able to access the Portal, the user must have the role PI Admin or Admin