piplanning.io

If the situation arises where you observe the following:

degradation in the response time from the Jira instance

The connection to Jira is very slow and the requests takes up to &gt; 5 minutes to respond. 

There is something blocking the network connection between piplanning.io and the instance of Jira you are trying to connect to, for example an AWS load-balancer. 

- degradation in the response time from the Jira instance
- The connection to Jira is very slow and the requests takes up to &gt; 5 minutes to respond. 
- There is something blocking the network connection between piplanning.io and the instance of Jira you are trying to connect to, for example an AWS load-balancer. 

From the host-machine where the piplanning.io On-Premise package is installed, please issue a <code>curl</code> request (example below) to the Jira instance we are trying to connect to. Note: initiate the curl request from have the server with the piplanning.io On-Premise package deployed.

Does that work? If not, it could be an network issue.

1. From the host-machine where the piplanning.io On-Premise package is installed, please issue a <code>curl</code> request (example below) to the Jira instance we are trying to connect to. Note: initiate the curl request from have the server with the piplanning.io On-Premise package deployed. 
2. Does that work? If not, it could be an network issue.

curl -D- -u &lt;jira_username&gt;:&lt;jira_password&gt; -X GET -H "Content-Type: application/json" https://&lt;jira_url&gt;/rest/api/2/issue/&lt;random_issue_key&gt;

Please, reach out to us if you have challenges with the connection to Jira. Use the Messenger in the bottom right of the screen or via this email <a href="mailto:livesupport@piplanning.io" target="_blank" rel="nofollow noopener noreferrer">livesupport@piplanning.io</a>

Article written for piplanning.io on-prem offering. In case the connection to Jira does not succeed or performance degradation.

Debugging Test