If the situation arises where you observe the following:
degradation in the response time from the Jira instance
The connection to Jira is very slow and the requests takes up to > 5 minutes to respond.
There is something blocking the network connection between piplanning.io and the instance of Jira you are trying to connect to, for example an AWS load-balancer.
Debugging Test
From the host-machine where the piplanning.io On-Premise package is installed, please issue a
curlrequest (example below) to the Jira instance we are trying to connect to. Note: initiate the curl request from have the server with the piplanning.io On-Premise package deployed.Does that work? If not, it could be an network issue.
curl -D- -u <jira_username>:<jira_password> -X GET -H "Content-Type: application/json" https://<jira_url>/rest/api/2/issue/<random_issue_key>
Please, reach out to us if you have challenges with the connection to Jira. Use the Messenger in the bottom right of the screen or via this email [email protected]